At Diamonds N Colors, we want every jewelry purchase to bring you confidence and joy. Each piece is thoughtfully designed to be cherished for years whether it’s a timeless engagement ring, a sparkling diamond, or an elegant gemstone creation. And if something doesn’t feel right when your order arrives, our simple and fair return policy is here to guide you every step of the way.
What to Do When Your Jewelry Arrives
When your jewelry arrives, take a moment to carefully open the package and inspect everything right away. Here’s what you should look for:
- Inspect the Finish and Stones: Check the craftsmanship, the stones, and any certificates that come with your piece.
- Keep All Tags and Documentation: Make sure all tags and papers are still attached to the item.
- Take Photos: Snap clear photos of your jewelry before you try it on. This helps in case there are any concerns later.
- Unworn Condition: To keep your return options open, make sure the item is unworn.
Doing this quick inspection right when you get your jewelry helps you spot any issues early, giving you the best chance to resolve them quickly and fairly.
Notify Us Promptly
If you need to return or exchange your jewelry, please contact us within 72 hours (3 days) of delivery. This time frame starts the moment your shipment shows as delivered. The sooner you notify us, the better we can assist you, and we’ll issue you a Return Merchandise Authorization (RMA). This RMA ensures that your return is processed smoothly.
Once we approve your return, you’ll receive an RMA number. Be sure to write this number clearly on the outside of your return box—returns without the RMA number may not be accepted.
How Return Shipping Works
You’re responsible for choosing and paying for the shipping service that gets your jewelry back to us. We highly recommend using a trackable and fully insured courier service. This protects your item during its return journey, so if it gets lost or damaged along the way, the insurance will help ensure you’re not left in a tough spot.
All returns must reach us within 7 business days after the RMA is issued.
Why Our Return Policy Matters for Your Jewelry Purchase
We want every purchase to feel safe and worry-free. Jewelry isn’t just an accessory it carries emotions, memories, and meaning. That’s why we’ve created a return process that’s easy to follow, clear, and most importantly, supportive. Whether you love your piece or feel it’s not quite right, we want you to feel confident in your choice. And if something doesn’t work out, we’ve got you covered.
What Happens After We Receive Your Return
Once your return is safely with us and we confirm it meets our guidelines, we’ll begin processing your refund. The refund will be issued to the original payment method you used. So, if you paid with a credit card, it will go back to that card. For check purchases, we’ll send the refund by check.
Processing times may vary depending on your bank or card issuer, but we’ll make sure to process your refund as quickly as possible.
Conditions for Approval
To make sure we handle returns fairly and maintain our high jewelry standards, here are the conditions that need to be met:
- The item must be unworn and unused.
- All original tags, certificates, and paperwork must be included.
- The piece must be in brand-new condition, with no scratches, loosening, or signs of wear.
- If you miss any return instructions or documentation, your return could be delayed or denied.
These requirements help us protect both you and us, ensuring your jewelry remains in excellent condition while we take care of the return process.
Exchanges & Size Adjustments
If your jewelry doesn’t fit or you’ve changed your mind about the style, no worries! We’re happy to help you with exchanges, subject to availability. Once your return is approved, you can work with our team to select a new style or request a different size for items like rings or bracelets.
To avoid any delays, we recommend reaching out early so we can check availability and guide you through the exchange process.
Refund Timeline
Once we confirm that your return meets all the necessary conditions, we’ll process your refund right away. Refunds typically appear in your account within a few business days, depending on your financial institution.
Why This Policy Matters
Jewelry is personal it’s worn to mark special moments, express love, and create lasting memories. That’s why we’ve designed a return policy that’s easy to understand and focused on your satisfaction. No one should feel uncertain about returning something that doesn’t feel right, especially when it’s something meant to be cherished for years to come.
With clear inspection steps, a straightforward timeline, and transparent requirements, we make sure your return experience is as smooth as possible—because your investment and peace of mind matter to us.
FAQs
To start a return, contact Diamonds n Colors within 72 hours of delivery. You’ll receive an RMA number to include on your package, ensuring your return is processed smoothly and without delays.
Returned jewelry must be in original, unworn condition without signs of damage, resizing, or alteration. All original documentation, including diamond certificates and invoices, must be included to process the return successfully.
After approved inspection under the Return Policy, Diamonds N Colors issues a full refund to your original payment method, provided all return instructions, tags, and condition requirements are followed.
Yes, all diamond certificates and gemstone documentation must be returned with jewelry items. Missing certificates may result in replacement fees ranging from one hundred to three hundred dollars or complete return denial. These documents verify authenticity and quality, making them essential for processing refunds and maintaining inventory accuracy.
Customers are typically responsible for return shipping expenses and must use insured, tracked courier services to ensure safe transit. The company is not liable for items lost or damaged during return shipment. Using recommended shipping methods with proper insurance protects your purchase value throughout the return process.
Once your return is accepted per the Return Policy, the refund is processed back to your original payment method in the timeframe outlined, usually shortly after inspection.
