At Diamonds N Colors, we want you to feel confident and happy with your jewelry purchase. We design each piece whether a timeless engagement ring, sparkling diamond piece, or elegant gemstone jewelry to be cherished for years. If something doesn’t feel right when your order arrives, our return policy is here to support you with clear steps and fair guidelines.
What to Do When Your Jewelry Arrives
When your package is delivered, open it carefully and inspect everything right away. Take a close look at the finish, stones, and certificates included with your piece. If anything looks incorrect or damaged, reach out to us immediately by phone or email so we can guide you through the return process.
- Keep all tags and documentation attached.
- Take clear photos for reference before trying items on.
- Unworn condition is required to keep return rights valid.
This early inspection helps you catch any issues right when they happen, giving you the best chance to resolve concerns quickly and fairly.
Notify Us Promptly
To begin a return or exchange under our return policy, you must contact us within 72 hours (3 days) of delivery. This time frame begins on the day your shipment shows as delivered. Early notification allows us to issue a Return Merchandise Authorization (RMA) and ensure your return is processed properly.
Once approved, you’ll receive an RMA number. Always write the RMA on the outside of your return box before sending it back, as packages without this number may not be accepted.
How Return Shipping Works
You are responsible for choosing and paying for the shipping service that returns your jewelry to us. We strongly recommend using a trackable and fully insured courier service, as this protects both you and your treasured item while it’s in transit. If the package is lost or damaged en route back to us, the insurance will help ensure you aren’t left without recourse.
Returns must reach us within 7 business days after the RMA is issued.
Why Our Return Policy Matters for Your Jewelry Purchase
Our goal is to make every purchase feel safe and worry-free. We know jewelry carries emotions, memories, and special meaning, so we focus on creating a process that feels fair, clear, and supportive. With easy steps and honest guidance, we help you feel confident about your choice and comfortable if something doesn’t feel right.
What Happens After We Receive Your Return
Once we receive the returned package and confirm it meets our guidelines, the refund process begins. Your refund will be applied to the same payment method you originally used — credit card purchases go back to that card, while check purchases will be refunded via check.
Please note that processing times may vary slightly depending on your bank or card issuer.
Conditions for Approval
To make sure returns are treated fairly and to maintain the high standards of our jewelry offerings, these conditions must be met:
- Item must be unworn and unused.
- All original tags, certificates, and paperwork must be included.
- Pieces must be in brand‑new condition — no scratches, loosening, or signs of wear.
- Failure to follow return instructions or missing documentation may lead to denial or delayed processing.
These requirements help protect both you as a customer and us as a trusted jeweler.
Exchanges & Size Adjustments
If your piece doesn’t fit or you prefer a different style, we’re happy to help with exchanges when available. Once your return is approved, you can work with our team to select a new style or request a different size for items like rings or bracelets.
We recommend reaching out early so our team can check stock and guide you through options based on availability.
Refund Timeline
After we confirm your return meets all conditions, your refund is processed promptly. The credit generally appears in your account within the typical timeframe set by your financial institution — often within a few business days after refund issuance.
Why This Policy Matters
Jewelry is personal — it’s worn to mark moments, express love, and create memories. That’s why we make sure our return experience is easy to understand and centered around your satisfaction. No one should feel unsure about returning something that doesn’t feel right — especially when it’s intended to be treasured.
We combine careful inspection, clear timelines, and transparent requirements to protect your investment and make the entire return journey as smooth as possible.
FAQs
To start a return, contact Diamonds n Colors within 72 hours of delivery. You’ll receive an RMA number to include on your package, ensuring your return is processed smoothly and without delays.
Returned jewelry must be in original, unworn condition without signs of damage, resizing, or alteration. All original documentation, including diamond certificates and invoices, must be included to process the return successfully.
After approved inspection under the Return Policy, Diamonds N Colors issues a full refund to your original payment method, provided all return instructions, tags, and condition requirements are followed.
Yes, all diamond certificates and gemstone documentation must be returned with jewelry items. Missing certificates may result in replacement fees ranging from one hundred to three hundred dollars or complete return denial. These documents verify authenticity and quality, making them essential for processing refunds and maintaining inventory accuracy.
Customers are typically responsible for return shipping expenses and must use insured, tracked courier services to ensure safe transit. The company is not liable for items lost or damaged during return shipment. Using recommended shipping methods with proper insurance protects your purchase value throughout the return process.
Once your return is accepted per the Return Policy, the refund is processed back to your original payment method in the timeframe outlined, usually shortly after inspection.
